17 Comments
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Georgia O'Brien Patrick's avatar

That's the best story I've ever read about what happens to a journalist who spend four years working, working, working as a one-person company and using Substack as one of their delivery strategies. It's immediately useful and humbling for journalists like me who have similar paths, history, and large lists of people who have met us in person. And I wonder about all of the things you have thought through and put into pages and pages of writing--for yourself and on Google, in your search for some diamonds in that large pile of dirt we call a lifetime of professional experience.

John-Paul Flintoff's avatar

Superb piece of writing and insight, with disarming openness - and uplift at the close. Thank you

Wil A.'s avatar

Terrific review and discussion of next steps!

Selfishly, I enjoyed your Office Hours simply for being in the 'same room' as others I find innovative and thought-provoking. Sometimes "access" on its own goes a long way.

😎

Looking forward to many more years of your success!

Rabbi Shmuel Chaim Naiman's avatar

Thank you for the deep and honest inventory of your newsletter's story - especially your courageious admission that you write about media businesses but aren't running your own effectively.

As a committed reader of your great newsletter, I've also noticed that the paid offering hasn't been so focused and compelling. But your pitch today almost sold me! I'm seriously considering buying a paid subscription.

Along the Ray's avatar

Great insights, Simon. These personal in-depth looks into how your business runs, good and bad, are very useful.

Thanks for sharing

Ray

Joe Waters's avatar

When you are going through hell….keep going!!!

Fiona Mullen's avatar

Fully agree with George Patrick. I would like to add two suggestions. 1. I didn’t realise until reading the newsletter that there is a difference between the paid and the non-paid podcasts, so maybe repeat that to us often. 2. I think at one stage you were offering a short, paid-for consultancy. I realise you probably don’t want to spend weeks on end doing long-term projects but super short ones can be good if they accumulate. For example, I have been able to charge big companies €600 for a one-hour consultation (that takes me a day to prepare). In my extreme niche area of Cyprus these requests don’t come round every often, but you are in a bigger space so am thinking it could be a good side-gig.

Thalia | Muse of Comedy's avatar

This story comes at a great time. I'm currently figuring out how to monetize my newsletter. Ads are very common for satire news because news locked behind a paywall hurts growth. Didn't realize the ad market slowed down.

How do you begin to court advertisers? I don't know if I'll do this process but it would be interesting to know.

Michael Spencer's avatar

Trial and error and finding unique value propositions while getting to know your audience better.

It sounds like you've made tremendous progress in this Simon. Did you get many bites on the Gumroad?

Sam H Arnold's avatar

This is a brilliant theory. I think many of us struggle with getting the mix of free and paid right and offering something that encourages people to subscribe. Thanks for sharing your story.

MEVE - For Healthcare Founders's avatar

Nice article! I have learned that personal connection and fostering them with your audience whether it is a phone call, or a personalized conversation can have way bigger effects than people realize, but people don't want to build the ground work. You can't short cut building a loyal audience, great article simon!

CJ Gustafson's avatar

Great insights. I didn’t realize that I could also be much clearer about what paid offers a reader. Thank you

Lance's avatar

Keep up the good work! Thank you for your transparency about how your approach your business.

ChartScope's avatar

Nice write-up! Congrats 👏

Michael Simmons's avatar

Great post Simon! I really appreciate the thoroughness and transparency about your Substack journey the last four years in this post. I just started my newsletter in July of last year, so hearing from a 4-year veteran is super helpful.

Jayshree Gururaj's avatar

Excellent analysis. Congrats on your sharing this and growing your base. I think it is a good problem to have. It is the growth v. revenue v. profitability puzzle. Any 'time' based offer is not scalable as you realized so the 30 minute intro phone calls would have hit a ceiling sooner than later. Did you consider charging additional for an interactive Zoom call which would limit the audience or offer it only to founding members? Or livestreaming on YouTube so the Q&A is mostly chat, and those who can will join the time that you host it v. coordinating it. Lots of ways to slice and dice this! Bottomline - pivoting is ok as a strategy. Good luck!