Loved this issue, even though, as an author, Friedman was the only person I knew about (I love her Hot Sheet), I found the variety of strategies fascinating. And I completely agree with not hopping on the chat until they have a web option. I am in my 70s (as are a lot of my followers) and reading the small text on the phone or typing anything lengthy with my arthritic thumbs is a no-go (smile). So if you have any pull on this, do lobby hard for it!
What a great set of tips, Simon! Thanks for compiling... You have inspired me!
Loved this issue, even though, as an author, Friedman was the only person I knew about (I love her Hot Sheet), I found the variety of strategies fascinating. And I completely agree with not hopping on the chat until they have a web option. I am in my 70s (as are a lot of my followers) and reading the small text on the phone or typing anything lengthy with my arthritic thumbs is a no-go (smile). So if you have any pull on this, do lobby hard for it!
Very interesting and inspiring, as well as practicable. Thank you.